FAQ

EVADO at a glance.

Everything you need to know about channels, the knowledge base, ticketing, AI telephony, audio AI and getting your support team started.

Questions & Answers

Everything you need to know about EVADO.

Find answers about channels, the knowledge base, ticketing, AI telephony, audio AI and getting your support team started.

Which channels can EVADO respond to automatically? -

EVADO can centrally process inquiries from WhatsApp, live chat, email, Instagram, Facebook, eBay, Amazon, Pinterest and other touchpoints.

Can team members still reply manually? +

Yes. Your team can take over conversations at any time, review AI responses or run individual channels entirely on AI autopilot.

How does the AI use our internal knowledge base? +

You can connect websites, FAQs, PDFs, Word documents and service policies. The AI uses this content to provide accurate answers.

What happens with complex cases or uncertain answers? +

When an inquiry cannot be answered reliably, EVADO automatically creates a ticket and passes the conversation history, customer details and context to your team.

Can EVADO understand voice messages? +

Yes. Speech-to-text models convert voice messages into text. If you prefer, the AI can also use text-to-speech to respond with a natural-sounding voice message.

How quickly can a business get started? +

You can usually start with a single channel, then gradually add your knowledge base, ticketing, team rules and additional channels.

EVADO at a glance.

Everything you need to know about EVADO.

AI-powered support, available around the clock

All your channels, connected

Ready for AI-powered customer service across every channel?