Large Language Models
- Write natural responses
- Understand requests and intent
- Guide customers reliably through support processes
- Respond in the right tone
Technologies
AI model architecture for accurate customer service.
EVADO combines specialized AI models so text, images, audio, knowledge and complex decisions work together in a seamless support process.
AI Model Architecture
Advanced AI models working together.
EVADO combines large language, vision, speech-to-text, text-to-speech, embedding and reasoning models to process support inquiries accurately and deliver high-quality results.
Vision & Embedding Models
- Analyze screenshots and product images
- Understand visual customer questions
- Find relevant knowledge base content
- Connect questions with internal knowledge
Speech-to-Text & Text-to-Speech
- Convert voice messages into text
- Process voice messages like standard chats
- Generate natural-sounding voice responses
- Enable voice interactions on WhatsApp
Reasoning Models
- Assess complex cases
- Identify uncertainty in an inquiry
- Trigger ticket creation automatically
- Pass full context to your team
RAG Architecture
Answers grounded in your latest business knowledge.
EVADO uses retrieval-augmented generation so the AI goes beyond generic answers. It finds and evaluates relevant content in your knowledge base, then incorporates it into the response in a controlled way.
Answers with internal context
Fewer hallucinations through source matching
Update content without retraining the model
Understand the Inquiry
Text, audio or images are analyzed and converted into a precise search query for the knowledge base.
Retrieve Knowledge
Embedding models find relevant content from FAQs, PDFs, product data, processes and service policies.
Generate the Response
The language model writes a natural response based on the retrieved content and customer context.
Check Reliability
Reasoning models assess uncertainty and automatically escalate complex cases as tickets.