AI Telephony

Understand and answer phone inquiries automatically.

EVADO answers calls, understands requests, uses your knowledge base and passes complex cases to your team with clear context.

AI Phone Assistant

Natural AI phone conversations with ticketing and team handoffs.

EVADO's AI telephony handles routine calls, gathers missing information, books appointments and recognizes when a conversation needs a team member or a ticket.

Answer customer calls automatically, around the clock
Answers based on your internal knowledge base
Create tickets with a summary, request details and customer information

Live Call +49 2151 985 35 10

"I'd like to reschedule my delivery."

AI Summary

Change delivery date

The customer provides order number EV-24891. The AI checks policies, offers delivery dates and creates a ticket if special handling is needed.

Call Workflow

From the call to the right action.

Every call is transcribed, understood and matched against internal knowledge. Depending on the situation, EVADO answers the inquiry, makes a booking or transfers it to your team.

Understand the Call

Speech-to-text converts speech into text. The AI identifies the request, customer details, urgency and missing information.

Use Your Knowledge

Responses draw on your knowledge base, service policies, FAQs, product data and internal processes.

Trigger an Action

The AI answers the inquiry, books an appointment or creates a ticket with a conversation summary.

Core Features

Everything you need to lighten your phone support workload.

AI telephony works as a standalone channel or as part of your omnichannel support alongside WhatsApp, email, live chat and ticketing.

24/7 Call Handling

Customers can reach your business outside service hours and receive an immediate, appropriate response.

Natural-Sounding Voice

Text-to-speech generates clear voice responses that guide customers through the conversation.

Appointment Booking

The AI can check available time slots, prepare bookings and collect relevant information in a structured format.

Ticket Handoff

Complex cases are automatically passed to your team with a transcript, summary and context.

Social Media Automation

Social media comments and messages can feed into the same AI workflow and trigger appointments, callbacks or tickets when needed.

Omnichannel Context

Phone inquiries are linked with chat, WhatsApp, email and ticket data, so no context is lost.

AI Model Architecture

Multiple models working together during a call.

Speech-to-text, large language models, reasoning, embeddings and text-to-speech work together: speech is understood, knowledge is retrieved, the next action is assessed and a natural-sounding response is spoken.

STT Speech is accurately transcribed.

LLM The request receives a natural response.

Reasoning Uncertain cases are identified.

TTS Responses are delivered by voice.