Service Channels
Customer inquiries arrive in one place and are handled as conversations, tickets or tasks.
Live ChatWhatsAppEmailInstagramFacebookTelegramPinterest
Integrations
Connect EVADO with your channels, tools and processes.
Connect customer service, marketplaces, calendars, video calling, your knowledge base, ticketing and custom systems in one central AI workflow.
Connected Tools
Every key touchpoint in one system.
EVADO brings together messages, appointments, calls and internal data sources so the AI can provide context-aware answers and hand off complex cases smoothly.
Marketplaces
Order, return and product questions from marketplaces are matched with your support knowledge.
AmazoneBayProduct DataReturnsShipping Status
Appointments & Video
Customers book appointments and choose the right channel for a consultation or callback.
Google MeetZoomWhatsAppViberPhoneCalendars
Telephony & Audio
Calls and voice messages are understood, transcribed and answered by AI when needed.
AI TelephonySIPSTTTTSVoicemailCallback
Knowledge Base
Your internal content supports accurate answers, retrieval-augmented generation and reliable handoffs.
WebsitesPDFWordFAQsProduct DataService Policies
Tickets, CRM & API
Complex inquiries are passed to your existing tools, teams and custom systems with structured information.
TicketsCRMWebhooksREST APITeam HandoffReporting