01
Understand Inquiries
Text, images and voice messages from WhatsApp are identified, transcribed and matched to the appropriate request.
WhatsApp Support
Fully automated WhatsApp support with AI.
Automate customer inquiries in messaging with a knowledge base, audio AI, ticket handoffs and social media automation.
WhatsApp Workflow
Automated WhatsApp support in three steps.
02
Match Your Knowledge
EVADO matches the inquiry against your knowledge base, product data, FAQs and service policies before generating an answer.
03
Respond or Create a Ticket
Inquiries that can be answered reliably receive an automatic response. Complex requests are passed on as tickets with full context.
Fully automated WhatsApp support with AI
EVADO automates your WhatsApp support with a combination of large language, vision, speech-to-text, text-to-speech, embedding and reasoning models. Customer inquiries are understood, matched against your internal knowledge base and answered accurately. Complex cases are automatically passed to your team as tickets with full context.
- Fully automated responses based on your knowledge base
- Audio, images and text messages are processed by specialized AI models
- Uncertain or complex cases are handed off to team members as tickets
Voice message: I have a question about my order EV-24891.
Understood. I'll check the order against your internal knowledge base.
Can I still change the delivery?
This case needs further attention. I'll create a ticket and pass it on with the chat and audio context.
Channel Overview
How the WhatsApp channel works in practice.
The video shows how WhatsApp inquiries are handled using manual replies, AI responses, the knowledge base, ticketing and audio support.
Flexible Control
Your team decides how much AI to use on each channel.
Your team can manage the WhatsApp channel manually, use a mixed approach or hand it over entirely to AI. Your support stays in your control, even as inquiry volumes grow.
Manual Replies
Team members can take over conversations, write replies and step in when customer interactions are sensitive.
AI Autopilot
The channel runs entirely on automated responses. Routine questions, status requests and standard workflows are handled without manual work.
AI Model Architecture
Advanced AI models working together.
EVADO combines different AI models to deliver high-quality, accurate WhatsApp support. Every inquiry is understood, matched against your knowledge, assessed and answered in the appropriate format.
01
Large Language Models
Write natural responses, understand requests and guide customers reliably through support processes.
02
Vision Models
Analyze images, screenshots or product photos to understand visual customer inquiries.
03
Speech-to-Text
Converts voice messages into text so spoken inquiries can be processed like standard chats.
04
Text-to-Speech
Generates natural-sounding voice responses for customers who prefer voice messages.
05
Embedding Models
Find relevant content in your knowledge base and connect questions with your business knowledge.
06
Reasoning Models
Assess complex cases, check uncertainty and decide when to pass a ticket to your team.
Audio in Messaging
WhatsApp understands voice messages, too.
Integrated speech-to-text models identify the content of voice messages. Text-to-speech models generate a natural-sounding AI voice response when needed. If a case cannot be resolved reliably, a ticket is automatically created for your team.