Social Media Support
Turn comments into answers, leads or tickets.
The system shown in the mockup serves as a rules hub for Instagram, Facebook, TikTok, Pinterest and other social media channels. Your team defines triggers, platforms, response logic, exclusions and time windows. EVADO automatically carries out the appropriate action.
- Public AI replies directly beneath comments
- Automated direct messages for leads, quotes or follow-up questions
- Tickets for complaints, sensitive topics or complex inquiries
Social Media Automation
Automated replies to social media comments
IGFBTK
Product question identified
Active
TriggerKeywords, hashtags, emojis or comment intent
ResponseAI replies using your knowledge base and brand voice
ActionSend a direct message, flag a lead or create a ticket
Features
Clear rules instead of a cluttered comment inbox.
Each rule defines when EVADO should respond, what response is appropriate and when to involve your team.
Connect Platforms
Instagram, Facebook, TikTok, Pinterest and other channels can be grouped in one rule or managed separately.
Define Triggers
Keywords, hashtags, emojis, user status, post types or intent trigger the right automation.
Control Responses
The AI writes public replies using your knowledge base and can use variations for A/B testing.
Trigger Direct Messages
When a comment shows interest, asks about prices or relates to a campaign, EVADO automatically sends a private message.
Set Exclusions
Specific users, terms, posts or sensitive topics can be excluded from automation and passed directly to your team.
Measure Results
Track replies, direct messages, platform performance and top keywords to continuously improve your rules.
Workflow
From comment to the right action.
EVADO analyzes the comment text, context, platform, campaign and rules. It then decides whether to reply directly, send a direct message or create a ticket.
Identify the Comment
New comments are captured centrally and categorized by channel, post and content.
Check the Rule
Triggers, conditions, exclusions and time windows are checked automatically.
Deliver the Response
The AI replies in the appropriate tone or sends a private message.
Create a Ticket
Uncertain or critical inquiries are passed to your team with context.
Use Cases
Built for social commerce, campaigns and community support.
Product Questions
Comments about sizes, delivery times, prices or availability receive an immediate answer.
Lead Generation
Prospects automatically receive a direct message with a link, offer or next step.
Complaints
Critical comments are identified, prioritized and passed to your team as tickets.
Social Media Automation
AI replies to social media comments automatically.
EVADO identifies relevant comments, replies publicly, sends direct messages when appropriate and hands off complex inquiries as tickets.